Accessibility

On this page, you’ll find information about our facilities and the support we can offer during your visit. Have a question or suggestion? Please contact us at info@museumspeelklok.nl or call +31 30 231 27 89.

The building

Museum Speelklok is wheelchair accessible. All spaces are on the ground floor or can be reached via ramps, and there are no thresholds. Two lifts provide access to all levels. View the map of the museum here.

Please note: some doors are quite heavy and cannot be opened automatically. We therefore advise you to bring an assistant with you if possible. Our staff will of course be happy to help if necessary.

Adapted toilet

There is a toilet for wheelchair users on the ground floor. This toilet is equipped with an adapted washbasin, grab rails and a folding baby changing table.

Support & assistance

If a visitor needs to be accompanied, their companion may accompany them free of charge. Our colleagues are also familiar with the Hidden Disabilities Sunflower lanyard. If you wear this lanyard, our staff will know that you may need extra help, understanding or more time.

Assistance dogs

Guide and assistance dogs are welcome at the museum.

Mobility aids

We have two wheelchairs and a walker available to borrow. We recommend reserving in advance via info@museumspeelklok.nl. Lightweight folding stools can be borrowed at the ticket desk for visitors who have difficulty standing for long periods.

Parking

There are public parking spaces for visitors with physical disabilities on Visschersplein and Springweg. These parking spaces are owned by the Municipality of Utrecht and therefore cannot be reserved in advance by us. Click here for all accessible parking spaces in Utrecht.

Special programmes

Sensory-friendly evening

With a collection of musical machines, it is never truly quiet at Museum Speelklok. We understand that this is not pleasant for everyone. That is why, in collaboration with the Dutch Autism Association, we regularly organise sensory-friendly museum evenings. On this evening:

• we will notify visitors in advance before the instruments are activated and the music starts playing;
• earplugs will be handed out;
• a quiet room will be available

Keep an eye on our agenda for the next sensory-friendly evening.

Tangible Music programme

Visitors with visual impairments can request a special guided tour. During the Tangible Music programme, selected museum objects may be touched, allowing visitors to discover the collection with their hands.

This programme has been made possible with the support of the RAAK incentive award, the Rabo Fund and the Van Baaren Foundation. The guided tour can be booked as a group activity at a reduced rate.

Digitally accessible

In addition to the accessibility of the building and our programmes, we find digital accessibility just as important. Everyone must be able to understand and use our website. We strive to comply with WCAG 2.1 AA guidelines; the international standard for digital accessibility, established by W3C.

Parts for which the website does not yet comply

We are aware that some things on the website are not yet accessible. Such as, for example:

• There are videos on the website without subtitles and/or audio description
• Sound fragments (pre-recorded without images) do not yet contain a transcript
• PDFs are not made accessible by default.