Accessibility

On this page, you’ll find information about our facilities and the support we can offer during your visit. Have a question or suggestion? Please contact us at info@museumspeelklok.nl or call +31 30 2312789.

The building

Museum Speelklok is wheelchair accessible. All spaces are on the ground floor or can be reached via ramps, and there are no thresholds. Two lifts provide access to all levels.

Please note: some doors are heavy and do not open automatically. We recommend visiting with a companion; our staff are also happy to assist whenever needed.

View the map of Museum Speelklok.

Adapted toilet

There is a toilet for wheelchair users on the ground floor. This toilet is equipped with an adapted washbasin, grab rails and a fold-down changing table.

Support & assistance dogs

If a visitor needs to be accompanied, their companion may accompany them free of charge. Guide and assistance dogs are welcome at the museum. Will you need help with anything during your visit? If so, speak to one of our staff, we will be happy to help. Our colleagues are also familiar with the Hidden Disabilities Sunflower lanyard.

Borrowing a wheelchair or walker

Two wheelchairs and one walker are available for loan. Please reserve in advance via info@museumspeelklok.nl. Lightweight folding stools can be borrowed at the ticket desk for visitors who have difficulty standing for long periods.

Parking

Parking spaces for visitors with physical disabilities are available on Visschersplein and Springweg. These parking spaces are owned by the Municipality of Utrecht so we are unable to reserve them in advance for visitors. Click here for all disabled parking spaces in Utrecht.

Special programmes

Tangible Music programme

Visually impaired visitors can request a special tour. The Tangible Music programme – realised with the support of the RAAK incentive award, the Rabo Fund and the Van Baaren Foundation – allows objects to be touched. This group tour can be booked at a reduced rate.

Sensory-friendly evening

We organize sensory-friendly museum evenings in collaboration with the Dutch Association for Autism. On this evening, we will notify visitors in advance before the instruments are activated and the music starts playing, earplugs and a quiet room will be available. Keep an eye on our agenda for the next sensory-friendly evening.

Digitally accessible

In addition to the accessibility of the building and our programmes, we find digital accessibility just as important. Everyone must be able to understand and use our website. We strive to comply with WCAG 2.1 AA guidelines; the international standard for digital accessibility, established by W3C.

Parts for which the website does not yet comply

We are aware that some things on the website are not yet accessible. Such as, for example:

• There are videos on the website without subtitles and/or audio description
• Sound fragments (pre-recorded without images) do not yet contain a transcript
• PDFs are not made accessible by default.